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Support All-you-need Tech Thread

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Staff member
Game Version(s)
  1. Cities XL 2009
  2. Cities XL 2011
  3. Cities XL 2012
  4. Cities XL Platinum
  5. Cities XXL
All-you-need Tech thread

What your help thread should contain:
  • Describe the problem as detailled as possible
  • Log, a file that saves all important operations of a session
How to post a log
Why should i post a log?
A log helps users to solve your crash.

How to open a .log
With the normal editor.

Which file should i choose?
The one after the crash, so the latest one.

What exactly should i post?
The last 10 or 20 lines are enough.
It would be best to upload the log somewhere and post a downloadlink.

1st step: Making hidden folders and documents visible
If you have already done that you can skip that step

open the control panel > folder options
For a better overview change your display settings to big or small symbols


Select the 2nd category on the top
scroll down and make hidden folders and documents visible


2nd step: Opening the right folder and log
For most Windows 7 and Vista user the path should be like that
C:\Users\YourUsername\AppData\Local\Focus Home Interactive\Cities XL 2012\log
Documents and Settings\AppData\local\FocusHomeInteractive\Cities XL 2011\log
Open the latest .log with editor (important: open the latest file just if you had a crash last time, if you had a regular run it won't be helpfull
rightclick - open with - editor


editor not mentioned?
In open with select the browse button and go to
and open the notepad.exe


In the log scroll down to the end, and copy the latest 10 or 20 lines in your post/topic


How to backup your cities / correctly reinstall cxl after an unsolveable crash
1st step: Make sure your appdata folder is visable (see 1st step how to post a log)

2nd step: Backup your files
Make a copy of your Cities XL 2012/11/09 folder to backup your files
C:\Users\Username\AppData\Local\Focus Home Interactive\Cities XL 2012

Also if you want to continue some cities you should save all your mods.

3rd step: Deleting the savegames/appdata folder
delete this folder:
C:\Users\Username\AppData\Local\Focus Home Interactive\Cities XL 2012\live\offline
(This folder contains all the savegames, settings,...)

If the log links to a special city (optional step)
C:\Users\Username\AppData\Local\Focus Home Interactive\Cities XL 2012\live\offline\solo\solosaveregionmap*
in the solo folder you can find several "solosaveregionmap*" folders which contain the city savegames, in every folder there is a file called: city.cxl
open it with the notepad and search for the line: <itm key = 'CityName' value = 'Cityname' />
(theoretically you could cheat with this file)
that way you can find out which city is in the folder and if your log is linking to a special city, delete the folder (remember, just at a startup crash)

and of course... reinstall your cxl

Common Problems

D3DXcreateEffect Error

Grey building instead of mod appears

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